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Jackson Hewlet tax office messed up my taxes. They answered a question wrong and caused us not to get our earned income tax cutting us 1,200 short. We caught it and called only about 20 minutes after. They waited several hours to call back and said yes it was wrong but there was an hour window in which to fix it and it had passed. Now all they can do is amend it and it could take as much as 6 months for the money. We were counting on the money. THEY missed the hour window, not us. They will not compensate us any more then amending it for free. I am very upset. Is there no way to make them give us a check or money card for the 1,200? Now, they dont even want to talk to me, and deni that we made the 1 hour window and they did not. Is there anything more they can do and how do I make them do it?
Answer
HI YOUR SITUATION IS UNFORTUNATE .. BUT YOU DO HAVE PHONE RECORDS TO PROVE YOUR CALL TIME TO THEM. ( JACKSON HEWLET ) THAT'S WHERE I WOULD START . IF THE LOCAL OFFICE IS UNCOOPERATIVE .. FIND OUT WHERE A REGIONAL OR MAIN CORPORATE OFFICE IS: CONTACT THAT OFFICE AND SPEAK TO THE HIGHEST OFFICER IN THAT COMPANY . THAT YOU CAN REACH AND STATE YOUR CASE ..
ALSO YOU MIGHT TRY THE LOCAL NEWS PAPER OR TV STATION THEY MAY HAVE A CONSUMER PROTECTION OFFICE . THAT'S ALWAYS LOOKING FOR SOMEONE TO GO AFTER .. DON'T GIVE UP IF YOUR RIGHT KEEP THE PRESSURE ON .. THEY ARE JUST HOPPING YOU GO AWAY..
HI YOUR SITUATION IS UNFORTUNATE .. BUT YOU DO HAVE PHONE RECORDS TO PROVE YOUR CALL TIME TO THEM. ( JACKSON HEWLET ) THAT'S WHERE I WOULD START . IF THE LOCAL OFFICE IS UNCOOPERATIVE .. FIND OUT WHERE A REGIONAL OR MAIN CORPORATE OFFICE IS: CONTACT THAT OFFICE AND SPEAK TO THE HIGHEST OFFICER IN THAT COMPANY . THAT YOU CAN REACH AND STATE YOUR CASE ..
ALSO YOU MIGHT TRY THE LOCAL NEWS PAPER OR TV STATION THEY MAY HAVE A CONSUMER PROTECTION OFFICE . THAT'S ALWAYS LOOKING FOR SOMEONE TO GO AFTER .. DON'T GIVE UP IF YOUR RIGHT KEEP THE PRESSURE ON .. THEY ARE JUST HOPPING YOU GO AWAY..
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